Refund policy

RawTee Returns & Exchange Policy

1. Return Policy

Timeframe: Returns are accepted within 15 days of delivery for orders placed outside sale periods.
Non-Returnable Products: Due to hygiene standards, we strictly do not accept returns on specific specialized apparel lines, including Baby Tees, Crop Tops, and Tank Tops.
Condition Requirements: All t-shirts must be returned in their original, unwashed, and unworn condition with all original brand tags intact and attached.
Return Refusals: RawTee reserves the right to decline any return request if the items appear used, washed, damaged, stained, or spoiled in any manner (unless they arrived damaged to you).
Defective Products: If you receive a defective or damaged t-shirt, please submit an unboxing video and clear photos via our official App or Website. Our Customer Experience Team will verify the issue and assist you immediately.

2. Shipping Charges & Refunds

Shipping Fees: Original shipping charges are strictly non-refundable for both Cash on Delivery (COD) and Prepaid orders.
Refund Method: Approved refunds will be issued exclusively as store credits to your official RawTee Wallet. We do not provide cash or bank account refunds.

3. Exchange Policy

Timeframe: Size or variant exchanges are accepted within 15 days of delivery for orders placed outside sale periods.
Price Difference in Exchanges:
- If the newly requested t-shirt is priced higher than the original item, the price difference must be paid upfront via a prepaid payment method to process the exchange.
- If the new t-shirt is priced lower, the remaining balance will automatically be credited to your RawTee Wallet for future purchases.
Premium Collection: The exact same terms and conditions apply to our premium t-shirt collections.
Stock Availability Issues: If your requested size or design is unavailable during the exchange process, the product amount along with the integrated GST (IGST) will be refunded directly to your RawTee Wallet linked to your registered mobile number. You can use this balance to purchase any alternate item.

4. 3-Month T-Shirt Guarantee

We stand behind our quality. The following premium t-shirt categories are covered by a 90-day Guarantee against specific manufacturing defects (such as stitching, fabric defects, and buttons where applicable):

Supima T-Shirts: All 100% Supima Cotton T-shirts.
Out Of Office Collection: Polos and Button-down Shirt-style Tees.
Modal & Tencel Collection: Long Sleeve Tops and specialized t-shirt dresses.

CRITICAL ELIGIBILITY: This 3-month guarantee applies ONLY to t-shirts purchased at full retail price (MRP). Any products purchased during a Sale Event, Clearance, or via promotional discount codes of 40% and above are strictly excluded from this guarantee.

5. Return & Exchange Process

Initiation: You can request a return or exchange directly via the RawTee Website or App by following the step-by-step interactive prompts.
Processing & Approval: The request will be officially processed once our Customer Experience Team reviews and accepts it, typically within 48 hours of submission.
Reverse Pickup: Reverse logistics and pickups will be arranged only after formal approval from our Customer Experience Team.
Packaging: Please ensure that items are safely packed in their original packaging, exactly as they were delivered to you.
Wallet Disbursal: The refund credit remains uniform; store credits will be allocated to your RawTee Wallet for both COD and Prepaid orders.

6. Order Cancellation

Cancellations can only be processed if requested before the order has been dispatched from our central warehouse. Once shipped, the order cannot be canceled.
Please Note: Items bought during Sale Events, Flash Sales, or promotional clearance periods cannot be exchanged or replaced. Furthermore, certain tailored profiles such as Baby Tees, Tank Tops, and Crop Tops are fully excluded from standard exchange or replacement options due to fit hygiene guidelines.

7. Guarantee and Quality Conditions

Our quality assurance protocol covers genuine manufacturing defects and explicitly excludes damage caused by improper product care or wear-and-tear.

What is Covered	What is NOT Covered
• Loose seams or structural stitching defects • Premature discoloration or fading of fabric • Uneven dye application from manufacturing • Excessive pilling or fuzzing during initial wear • Tears, frays, or fabric holes along the edges upon arrival • Any noticeable aesthetic or functional production defect	• Damage resulting from improper washing, drying, or ironing care • Normal wear and tear from regular daily use • Any post-purchase alterations or tailoring • Accidental cuts, rips, misuse, or neglect • Fabric breakdown from exposure to harsh laundry chemicals or environmental elements

What is Covered

What is NOT Covered

• Loose seams or structural stitching defects

• Premature discoloration or fading of fabric

• Uneven dye application from manufacturing

• Excessive pilling or fuzzing during initial wear

• Tears, frays, or fabric holes along the edges upon arrival

• Any noticeable aesthetic or functional production defect

• Damage resulting from improper washing, drying, or ironing care

• Normal wear and tear from regular daily use

• Any post-purchase alterations or tailoring

• Accidental cuts, rips, misuse, or neglect